Online Learning Student Grievance Information

Houston Baptist University is concerned with how students are treated, desires to help them understand processes and procedures, and wants to hear and resolve student concerns and grievances. In compliance with the US Department of Education regulations, Houston Baptist University has the following policies concerning grievance resolution.

HBU students in online programs/courses who reside outside of the state of Texas should attempt to resolve any issues or complaints with Houston Baptist University. The process for filing a grievance is outlined in the Grievance Policy. Students are expected to exhaust these internal Grievance Procedures before seeking resolution externally.

If the grievances are solved unsatisfactorily by the University, the student may file a complaint about Houston Baptist University with the student’s state of residence by referring to the following list of state agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, Southern Association of Colleges and Schools Commission on Colleges.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500

State Agencies Handling Distance Learning Complaints

State Link to Complaint Process*
Alabama Alabama Complaint Process
Alaska Alaska Complaint Process
Arizona Arizona Complaint Process
Arkansas Arkansas Complaint Process
California California Complaint Process
Colorado Colorado Complaint Process
Connecticut Connecticut Complaint Process
Delaware Delaware Complaint Process
Florida Florida Complaint Process
Georgia Georgia Complaint Process
Hawaii Hawaii Complaint Process
Idaho Idaho Complaint Process
Illinois Illinois Board of Higher Education
Indiana Indiana Complaint Process
Iowa Iowa Complaint Process
Kansas Kansas Complaint Process
Kentucky Kentucky Complaint Process
Louisiana Louisiana Complaint Process
Maine Maine Complaint Process
Maryland Maryland Complaint Process
Massachusetts Massachusetts Student Complaint Process
Michigan Michigan Complaint Process
Minnesota Minnesota Complaint Process
Mississippi Mississippi Complaint Process
Missouri Missouri Complaint Process
Montana Montana Complaint Process
Nebraska Nebraska Complaint Process
Nevada Nevada Complaint Process
New Hampshire New Hampshire Postsecondary Education Commission Complaints page
New Jersey New Jersey Complaint Process
New Mexico New Mexico Complaint Process
New York New York Complaint Process
North Carolina North Carolina Complaint Process
The Board of Governors, The University of North Carolina
North Dakota North Dakota Complaint Process
Ohio Ohio Complaint Process
The Ohio Board of Regents
Oklahoma Oklahoma Complaint Process
Oklahoma State Regents for Higher Education
Oregon Oregon Complaint Process
Oregon Student Assistance Commission, Office of Degree Authorization.
Pennsylvania Pennsylvania Complaint Process
Rhode Island Rhode Island Complaint Process
Rhode Island Board of Governors for Higher Education
South Carolina South Carolina Complaint Process
South Dakota South Dakota Complaint Process
Tennessee Tennessee Higher Education Commission
Texas Texas Complaint Process
Utah Utah Complaint Process
Vermont State of Vermont, Department of Education
Virginia State Council of Higher Education for Virginia Student Complaint Information Sheet
Washington Washington Complaint Process
West Virginia West Virginia Complaint Process
West Virginia Higher Education Policy Commission
Wisconsin Wisconsin Complaint Process
Wyoming Wyoming Complaint Process

*Where a complaint process was not found, a URL to the website of the corresponding agency in that state is provided.

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